How Are We Doing?

Here is what our customers are saying about their experience with Kia Marin. Whether you have feedback or constructive criticism, we’re here to listen! We are always looking to improve our customer service experience and care what you have to say.

We hope you’ll take some time to look around and will consider leaving a comment of your own once you’ve been in to see us. We appreciate you taking the time to do so!

Customer Lobby
42 Reviews
4.9 out of 5 stars
Sort by: Latest review first / Highest rating first
Jeannine Gerkman 10 Apr 2021
They are honest and respectful. Had to go in for a recall and they told me how long they expected it to take, provided a loaner car, and accomodated my schedule and situation with grace and compassion.
5 rate
Google
Melissa Rankin 02 Mar 2021
I just leased a new car there last weekend and everything was so easy and smooth. Compared to every other dealership experience, Kia Marin was kind, not pushy, gave me a great deal, and had me out the door fast with an amazing car I love. I talked to Brandon in person, and a few other people over t...ext as well, all of whom were great to deal with. Definitely would go back and recommend to friends. Show more
5 rate
Google
Graham Norris 10 Feb 2021
I so expected my first new car buying experience to be a pain, but it was nice.Both my salesman, Brandon, and Sheila in finance were very personable and patient, great to work with.
5 rate
Google
Reza Kafaii 21 Oct 2020
Nice place to service your car. Great customer service.
4 rate
Google
A Google User 08 Aug 2020
Really friendly staff. Brandon was very helpful we'll be back
4 rate
Google
Mark Brewster 08 Aug 2020
Really friendly staff. Brandon was very helpful we'll be back
4 rate
Google
Evi Szabo 05 Aug 2020
Sharon always goes out of her way to go above and beyond. She always remembers where I live and knows how far I have to drive to bring my car in, so she always gets me in first thing in the morning. In addition she always asks about my family and how I’m doing at work. If she’s not sure of somet...hing she immediately asks someone who does, and finally Sharon owns and resolves any issues personally without escalation. As an OPS manager for Marriott I have always been impressed by her skillset. KIA is smart to keep her up front where she can openly engage with customers. She is truly first class! Jeff the store / dealership manager is a straight shooter who really knows what he’s talking about. He has always been fair and accommodating at every turn. These two are what keep me coming back to KIA Novato time and time again! Show more
5 rate
Google
A Google User 05 Aug 2020
Sharon always goes out of her way to go above and beyond. She always remembers where I live and knows how far I have to drive to bring my car in, so she always gets me in first thing in the morning. In addition she always asks about my family and how I’m doing at work. If she’s not sure of somet...hing she immediately asks someone who does, and finally Sharon owns and resolves any issues personally without escalation. As an OPS manager for Marriott I have always been impressed by her skillset. KIA is smart to keep her up front where she can openly engage with customers. She is truly first class! Jeff the store / dealership manager is a straight shooter who really knows what he’s talking about. He has always been fair and accommodating at every turn. These two are what keep me coming back to KIA Novato time and time again! Show more
5 rate
Google
Evi Szabo 05 Aug 2020
Sharon always goes out of her way to go above and beyond. She always remembers where I live and knows how far I have to drive to bring my car in, so she always gets me in first thing in the morning. In addition she always asks about my family and how I’m doing at work. If she’s not sure of somet...hing she immediately asks someone who does, and finally Sharon owns and resolves any issues personally without escalation. As an OPS manager for Marriott I have always been impressed by her skillset. KIA is smart to keep her up front where she can openly engage with customers. She is truly first class! Jeff the store / dealership manager is a straight shooter who really knows what he’s talking about. He has always been fair and accommodating at every turn. These two are what keep me coming back to KIA Novato time and time again! Show more
5 rate
Google
A Google User 13 May 2020
Great first time service experience. Since I live near the dealership and the shelter in place order is still in place the car was picked up at my home and returned when the service was completed. The car was also washed by the dealership.
5 rate
Google

Sales Hours

Mon - Sat:
9:00AM - 6:30PM
Sunday:
10:00AM - 6:00PM

Service & Parts Hours

Mon - Sat:
8:00AM - 5:30PM
Sunday:
Closed