Disclaimers
Brent from the sales team, and Jeff from the finance team, made this a seamless experience for me. I had spoken with probably around 5 dealerships in the area, and Brent was the only one who always gave me his undivided attention, responded to emails at all hours of the night, and made me feel very comfortable throughout the entire process.
2012-10-29
My wife and I had a wonderful experience buying a minivan for our growing family. Marshall was very attentive and professional. He didn't pressure us and made the experience very pleasant. Jeff from the finance department was friendly and respectful.
2012-11-15
Had a great experience with Pablo and the service department. They provide a loaner car, which I needed since my car was out of commission for a week. They diagnosed it quickly, dealt with Kia and the warranty, got the part ordered and replaced in a very timely manner and kept me up to date on the progress as well. Very nice to work with. Would definitely go back to them.
2012-12-14
Pablo in the Service Center is awesome. I had a problem with our Kia Sportage having some weird break lights come on and Pablo fit me in the same day, fixed everything right away no questions asked and took care of the oil change. Makes me feel great knowing help is just a phone call away!!
2013-02-16
Still Love Kia Marin, they give great service, and even wash your car! I did not expect that for a minor service. Thanks Kia. They have a new person at the Service Desk, Olga, she is great. The only problem I have is that when you call their number, no one seems to know how to transfer the call to the service desk, it is pretty annoying and I can not understand how it could be so difficult, but once you get through, you are good to go.!
2013-06-19
One week ago today I began my search for a fathom blue Kia Soul Exclaim with sunroof. I spent the better part of 5 days being lied to by dealerships in Fairfield and Dublin. At one point they convinced me that they'd have the car the very next day and I sold my Matrix for the downpayment, only to have to rent a car to get to work in SF....until I found Kia Marin !!I couldn't ask for a better car buying experience. Brent found a car for me, quoted a reasonable price with minimal subsequent haggli... More
2014-04-06
I visited the Kia dealership first in Santa Rosa. We were greeted by a young salesman who clearly was new, but he tried hard. We were then handed off two times, finally with the Sales Manager. We left because I didn't feel like I was getting clear answers. I did my research before I went to test drive a 2016 Sorenta. The warranty for Kia is a big plus. We then went to Kia Marin the next day. We were greeted by Eric who worked hard to find the exact car to fit my specifications and to make... More
2015-05-25
We met with Brent about a new Sportage. Although we didn't end up going with the Sportage, Brent was awesome- very knowledgable and laid-back. We never felt pressure at all. He compared some models for us and set us up with a test drive.Car buying can be intimidating, of if you're like me, a countdown to losing your temper, but I felt really at ease with Brent at Kia.
2015-11-14
Thanks to Eric for helping us to find the right car for our family, and working with us on the finance options. He really went the extra mile and was responsive on evenings an weekends.
2016-01-13
Sometimes a car can feel almost like a member of the family, and such has been the case with the little KIA Soul that I drove home last April from KIA Marin. Perhaps because it's a family-owned business with roots in the community there is genuineness and an integrity at KIA Marin that inspires trust. The car just had it's first 21-point check up; the inspection was thorough, and the service report was clear and easy to understand. It is very reassuring to know that my car is in the hands of... More
2016-04-01