This review is about the SERVICE DEPT (NOT the Sales Dept)I have been taking my car (Kia soul) to this dealership for the past 4-5 years, for all the scheduled maintenance services, and a few repairs/recalls. I tried other dealerships in the area (some of them closed over the years), and this one is by far the best. Now I live in San Francisco, but even when I lived in Palo Alto, I would drive all the way to Novato to their dealership. They provide the best service! All members of the team I interacted with (Jeff/Toby/Sharon/Elina) were excellent - nice, professional, knowledgeable and honest. The waiting area is also very nice - it's clean, there is a TV there, and they provide coffee and snacks. Very positive experience overall!
San Francisco, CA